Frequently Asked Questions about Ordering

Do I pay the "Retail Price" or the "Wholesale Price?"

Flexxbed is available wholesale direct to the public. As long as you purchase in case lots you are eligible for the wholesale case pricing. The retail price is used to determine individual piece price. Divide the retail price by 12 and that will give you the individual piece price. Individual pieces can only be purchased in addition to the minimum order of one case.

How do I place an order?

Download and print the price list. Then complete and mail it with your payment of check or money order to the address on the form. The only other option is to request a PayPal invoice. There is a 3% fee for this service.

How do I request a PayPal invoice?

Call 423-727-8000 and supply the email address associated with your PayPal account. If you don't have a PayPal account an invoice can still be created for you. PayPal will guide you through the process of setting up an account and making a payment with your credit card or your checking account.

Can I pay for my order with a credit card?

No, we are not setup to accept credit cards. Payment can only be made by check, money order, or PayPal.

How long will it take to get my order?

All orders are custom cut. We process the material into all the thicknesses that we offer (3/16", 1/4", 3/8", 1/2"), but it is not cut into specific roadbed sizes until we know the needs of each individual. Each thickness can be made into several different part numbers. The process time varies throughout the year. It's around 2 weeks June through November and 3 weeks December through May. The average is 2 1/2 weeks. Actual process time is determined by how many orders are in production when your order arrives and how large or small they are.

Will it speed up the order process if I pay with PayPal?

No. All orders are placed in line to be cut according to the postmark date. For a PayPal payment your postmark date is considered the date the invoice is paid.